Harvey Baker Plumbing replaced our lateral sewer line (house to street) back in July. It was our first time using them, after having a streak of bad experiences with other high rated companies. I thought we would be nervous, but Harvey patiently addressed all our questions and concerns. His office staff were also very professional, but still friendly, as they explained the process and importance of certain steps…and it all happened according to plan. It was so refreshing to have a plumber do what they say they’re going to do!!!!!
In addition, Harvey went way above and beyond when the city portion of the sewer line became clogged late one night. He called as soon as he got word and talked with us. He believed it was a city clog, but still sent someone out that night to snake the city side, restoring bathroom facilities, and didn’t charge us…despite the late hour!! He also sent a gentleman the next day to run a camera through the line and mark the problem area for the city maintenance crew.
For the first time in years, I don’t feel panic when we have to call a plumber.
Jay T
Harvey Baker Plumbing, Inc provided excellent service from start to finish. Communication was clear and professional, from scheduling the appointment through completing the repair.
The shower faucet was fixed properly, and everything was cleaned up nicely afterward. The entire experience was smooth, professional, and hassle-free.
Brendon did a great job with the repair and was professional and courteous throughout. I would definitely recommend Harvey Baker to others!
Caroline
This is long and well deserved, IMO.
We had a plumbing emergency and were in desperate need of getting someone out ASAP! We contacted a few companies and they all gave the impression that they didn’t really care that we had an emergency – zero sympathy and sense of urgency and rude to boot! It also kind of felt like they knew they had the upper hand because they had a service we needed – not just wanted.
When we called Harvey Baker they didn’t give that impression in the slightest! From the initial call with the dispatcher to the technician that came out – everyone deserved 5 stars – really 10 stars!
The dispatcher was so kind and returned our calls when she said she would and the plumber Brenden was equally as kind! He did a wonderful job explaining to us what the issue was, the solution and preventative measures moving forward. He answered the many questions we had and didn’t seem the least bit annoyed. On top of that, we asked him if he does work on the side (you don’t know until you ask, right?) and he said (I’m paraphrasing here) no because that wouldn’t be a good move ethically and there is no way he’d want to do that to Harvey because they were such a great group to work for and he really appreciated them for the opportunities they provided him. Like whoa! If that doesn’t tell you the owners are a solid and honest group, than I don’t know what does. Loyal, kind employees?! Goodness, we lucked out!
I can’t tell you the sense of relief dealing with Harvey Baker plumbing brought us. It’s such a stressful time dealing with a plumbing emergency – the emergency itself and then trying to find a company that you feel you can trust is rare.
I’d recommend this company to everyone! They are an amazing group of people and their motto, “honesty without question” is a motto they truly embody, not just some gimmicky line. And finally, we received this service back in April and I’m just getting around to writing this review – I’m not huge on writing reviews but I felt they truly deserve this and hope this helps anyone who is looking for a trusting company. Oh and finally finally… while this can be subjective, I felt the pricing was reasonable. Obviously no plumbing emergency is going to be cheap but we didn’t get a heart attack when we received the final invoice. I can’t say enough about this great company and great group of people!
HBP – please keep doing what you guys do!!! We need good businesses and people in the world like you!
Casey M
They may be great at plumbing, but they’re terrible at driving. This van blew by 3 stop signs and drove 60 in a 35 in Williamsburg. Says a lot about their character and professionalism, not to mention completely disrespecting our neighborhood. Too bad. We have a complete repipe coming up.
Danielle McCarthy
I can’t recommend Harvey Baker Plumbing enough. We had a main water leak outside and Harvey sent a plumber out same day within the hour of my call. Nate was amazing, informative and professional. Being a Conway local I love supporting a small business when I can, thanks again Harvey Baker Plumbing! 🪠
L French
Harvey Baker Plumbing replaced our lateral sewer line (house to street) back in July. It was our first time using them, after having a streak of bad experiences with other high rated companies. I thought we would be nervous, but Harvey patiently addressed all our questions and concerns. His office staff were also very professional, but still friendly, as they explained the process and importance of certain steps…and it all happened according to plan. It was so refreshing to have a plumber do what they say they’re going to do!!!!!
In addition, Harvey went way above and beyond when the city portion of the sewer line became clogged late one night. He called as soon as he got word and talked with us. He believed it was a city clog, but still sent someone out that night to snake the city side, restoring bathroom facilities, and didn’t charge us…despite the late hour!! He also sent a gentleman the next day to run a camera through the line and mark the problem area for the city maintenance crew.
For the first time in years, I don’t feel panic when we have to call a plumber.
Jay T
Harvey Baker Plumbing, Inc provided excellent service from start to finish. Communication was clear and professional, from scheduling the appointment through completing the repair.
The shower faucet was fixed properly, and everything was cleaned up nicely afterward. The entire experience was smooth, professional, and hassle-free.
Brendon did a great job with the repair and was professional and courteous throughout. I would definitely recommend Harvey Baker to others!
Caroline
This is long and well deserved, IMO.
We had a plumbing emergency and were in desperate need of getting someone out ASAP! We contacted a few companies and they all gave the impression that they didn’t really care that we had an emergency – zero sympathy and sense of urgency and rude to boot! It also kind of felt like they knew they had the upper hand because they had a service we needed – not just wanted.
When we called Harvey Baker they didn’t give that impression in the slightest! From the initial call with the dispatcher to the technician that came out – everyone deserved 5 stars – really 10 stars!
The dispatcher was so kind and returned our calls when she said she would and the plumber Brenden was equally as kind! He did a wonderful job explaining to us what the issue was, the solution and preventative measures moving forward. He answered the many questions we had and didn’t seem the least bit annoyed. On top of that, we asked him if he does work on the side (you don’t know until you ask, right?) and he said (I’m paraphrasing here) no because that wouldn’t be a good move ethically and there is no way he’d want to do that to Harvey because they were such a great group to work for and he really appreciated them for the opportunities they provided him. Like whoa! If that doesn’t tell you the owners are a solid and honest group, than I don’t know what does. Loyal, kind employees?! Goodness, we lucked out!
I can’t tell you the sense of relief dealing with Harvey Baker plumbing brought us. It’s such a stressful time dealing with a plumbing emergency – the emergency itself and then trying to find a company that you feel you can trust is rare.
I’d recommend this company to everyone! They are an amazing group of people and their motto, “honesty without question” is a motto they truly embody, not just some gimmicky line. And finally, we received this service back in April and I’m just getting around to writing this review – I’m not huge on writing reviews but I felt they truly deserve this and hope this helps anyone who is looking for a trusting company. Oh and finally finally… while this can be subjective, I felt the pricing was reasonable. Obviously no plumbing emergency is going to be cheap but we didn’t get a heart attack when we received the final invoice. I can’t say enough about this great company and great group of people!
HBP – please keep doing what you guys do!!! We need good businesses and people in the world like you!
Casey M
They may be great at plumbing, but they’re terrible at driving. This van blew by 3 stop signs and drove 60 in a 35 in Williamsburg. Says a lot about their character and professionalism, not to mention completely disrespecting our neighborhood. Too bad. We have a complete repipe coming up.
Danielle McCarthy
I can’t recommend Harvey Baker Plumbing enough. We had a main water leak outside and Harvey sent a plumber out same day within the hour of my call. Nate was amazing, informative and professional. Being a Conway local I love supporting a small business when I can, thanks again Harvey Baker Plumbing! 🪠