Privacy Policy
Last Updated: September 30, 2026
CityLocal Orlando (“CityLocal,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use the CityLocal Orlando website, business directory, forms, accounts, listings, communications, and related services (collectively, the “Services”).
CityLocal Orlando is operated by Venuedriver CMS Inc., a Florida corporation.
By using CityLocal Orlando, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with CityLocal Orlando.
Information You Provide to Us
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Business name
- Business address or service area
- Website and social media information
- Business descriptions and services
- Photographs, logos, and other business content
- Account or login information
- Information submitted when claiming or adding a business
- Information submitted through contact, inquiry, quote, or other forms
- Email subscription preferences
- Communications you send to us
- Billing or transaction information if you purchase a paid service
Please do not submit sensitive personal information through general contact forms unless specifically requested and necessary.
Business Listing Information
CityLocal is a business directory. We may collect and publish information about businesses from:
- Business owners and authorized representatives
- Business websites
- Publicly available business information
- Public records
- Search engines
- Social media pages
- Third-party business directories or data sources
- Other sources we reasonably believe provide legitimate business information
Business listing information may include a business name, address, telephone number, website, business email address, category, hours, services, photographs, descriptions, social profiles, and other business-related information.
Some business information may appear on CityLocal even if the business has not created an account or claimed its listing.
Businesses may contact us to request corrections or updates.
2. Information Collected Automatically
When you visit CityLocal Orlando, our website and service providers may automatically collect certain technical information, including:
- Internet Protocol (IP) address
- Browser type
- Device type
- Operating system
- Referring website or page
- Pages viewed
- Date and time of visits
- Approximate geographic information derived from an IP address
- Website interactions
- Error, performance, and security information
- Cookie and similar technology identifiers
This information may be used to operate the website, improve performance and user experience, understand how visitors use CityLocal, prevent fraud or abuse, and maintain security.
Websites commonly receive information such as IP address, browser and operating-system information when visitors connect to them. Federal Trade Commission
3. Cookies and Similar Technologies
CityLocal Orlando and our service providers may use cookies and similar technologies to operate and improve the Services.
These technologies may be used for purposes such as:
- Maintaining website functionality
- Remembering preferences
- Maintaining login sessions
- Improving website performance
- Protecting against fraud and abuse
- Measuring website usage and performance
- Understanding which pages and listings visitors use
- Supporting marketing or advertising features if those features are enabled
You can control or delete many cookies through your browser settings. Disabling certain cookies may affect website functionality.
If we implement additional analytics, advertising, or tracking technologies that require additional notices or choices under applicable law, we may provide additional consent or opt-out controls.
4. How We Use Information
We may use information we collect to:
- Operate and maintain CityLocal Orlando
- Create, display, maintain, and improve business listings
- Process business listing submissions
- Verify or process listing claims
- Respond to questions and support requests
- Communicate with business owners and users
- Process requests for information or quotes
- Connect users with businesses they choose to contact
- Provide featured listings, advertising, or marketing services
- Send requested newsletters and CityLocal updates
- Provide administrative or service-related communications
- Improve website design, content, search, and functionality
- Understand website traffic and usage
- Detect fraud, spam, misuse, and security threats
- Enforce our Terms of Use
- Maintain records
- Comply with legal obligations
- Protect the rights, property, safety, and security of CityLocal, our users, businesses, and others
We may also use aggregated or de-identified information that does not reasonably identify an individual for analytics, research, business planning, and improvement of our Services.
5. Business Inquiries and Lead Information
CityLocal may allow visitors to contact, request information from, request a quote from, make an inquiry to, or otherwise communicate with a listed business.
When you intentionally submit an inquiry for a particular business, information necessary to process that request may be provided to that business.
For example, if you submit your name, email address, telephone number, and a description of a service you need, that information may be sent to the business you selected so it can respond.
Once information is provided to an independent business, that business’s handling of the information may also be governed by its own privacy practices.
CityLocal is not responsible for the privacy practices of independently operated businesses listed in the directory.
6. Email Communications
If you subscribe to CityLocal emails, we may send you information about new businesses, local recommendations, featured listings, promotions, CityLocal news, or other relevant content.
You may unsubscribe from marketing emails by using the unsubscribe link provided in those communications or by contacting us.
We may still send non-promotional communications when reasonably necessary to administer an account, respond to a request, provide a purchased service, or address security or legal matters.
7. Information We Share
We do not disclose personal information indiscriminately.
We may disclose information in the following circumstances:
Businesses You Choose to Contact
When you intentionally request contact, information, a quote, reservation, service, or other communication from a business, we may provide the information necessary to fulfill that request to the selected business.
Service Providers
We may use third-party companies to provide services such as:
- Website hosting and infrastructure
- Content delivery and image optimization
- Website security
- Form processing
- Email delivery and communications
- Website analytics
- Customer relationship management
- Payment processing
- Technical support
- Advertising or marketing services
These providers may process information as necessary to provide their services to us.
Legal and Safety Reasons
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law, regulation, subpoena, court order, or legal process
- Respond to lawful government requests
- Investigate fraud or security incidents
- Enforce our agreements or policies
- Protect the rights, safety, or property of CityLocal, Venuedriver CMS Inc., our users, listed businesses, or others
Business Transfers
If CityLocal or Venuedriver CMS Inc. is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.
8. Sale of Personal Information
CityLocal’s primary business is providing a local business directory, advertising, marketing, and related services.
We do not treat the publication of publicly available business information in the CityLocal directory as the sale of a consumer’s private personal information.
If our practices change so that personal information is sold or used for targeted advertising in a manner that creates an opt-out right under applicable law, we will update this Privacy Policy and provide applicable notices and choices.
9. Public Business Information
CityLocal is designed to make business information publicly discoverable.
Information submitted for inclusion in a public business listing—including business names, business telephone numbers, business addresses, websites, services, descriptions, business photographs, and other listing information—may therefore be publicly displayed and accessible to search engines and other internet users.
Do not submit information as part of a public business listing that you do not want publicly displayed.
10. Third-Party Websites
CityLocal listings and pages may contain links to business websites, reservation platforms, social networks, maps, payment services, and other third-party websites.
We do not control the privacy or security practices of those third parties.
Visiting or using a third-party website is subject to that third party’s privacy policy and terms.
11. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including operating CityLocal, maintaining business and transaction records, responding to inquiries, maintaining security, resolving disputes, enforcing agreements, and complying with legal obligations.
Retention periods may differ depending on the type of information and why it was collected.
Public business listing information may remain in the directory while a business remains relevant to CityLocal, subject to correction, removal, legal requirements, and our directory policies.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
The FTC recommends that businesses collect only information they need, protect information they retain, and properly dispose of information when there is no longer a legitimate need to retain it. Federal Trade Commission
12. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, network, transmission method, or electronic storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of CityLocal.
Florida law imposes requirements concerning security and notification involving certain personal information held by covered entities. Florida Senate
13. Your Privacy Choices and Rights
Depending on where you live and which privacy laws apply to our processing of your information, you may have rights concerning your personal data.
These may include the right to request:
- Confirmation of whether we process your personal data
- Access to personal data we maintain about you
- Correction of inaccurate personal data
- Deletion of certain personal data
- A portable copy of certain personal data
- Opt-out of certain uses of personal data, where applicable
Florida’s Digital Bill of Rights provides covered consumers with rights that include access, correction, deletion, portability, and certain opt-outs where the statute applies. Florida Senate
To submit a privacy request, contact:
Please use the subject line:
Privacy Request
We may need to verify your identity or authority before fulfilling certain requests. Some requests may be limited or denied when permitted or required by applicable law.
A business owner requesting a correction to the public information contained in a CityLocal business listing may instead contact:
14. Do Not Track and Privacy Signals
Some browsers and devices provide privacy preference or “Do Not Track” signals.
Because standards and legal requirements surrounding these signals may vary, CityLocal will respond to legally required browser-based or universal opt-out mechanisms where applicable.
Other browser signals may not change how the Services operate unless required by applicable law.
15. Children’s Privacy
CityLocal Orlando is a general-audience local business directory and is not directed to children under 13.
We do not knowingly solicit personal information from children under 13.
If we learn that we have collected personal information online from a child under 13 in circumstances requiring deletion, we will take reasonable steps to delete it.
If you believe a child under 13 has provided personal information to CityLocal, contact:
The federal Children’s Online Privacy Protection Act and FTC rules impose additional requirements on services directed to children under 13 and general-audience services that have actual knowledge they are collecting personal information from children under 13. Federal Trade Commission
16. Visitors From Outside Florida
CityLocal Orlando is based in Florida and primarily focuses on Orlando and surrounding Central Florida communities.
Visitors from other jurisdictions may have privacy rights under laws applicable to them or to our processing activities. Where an applicable law provides rights that apply to CityLocal, we will process qualifying requests in accordance with that law.
17. Changes to This Privacy Policy
We may update this Privacy Policy as CityLocal develops, our technology or business practices change, or legal requirements change.
When we update the Privacy Policy, we will revise the Last Updated date at the top of this page.
Where applicable law requires additional notice or consent for a material change, we will provide it.
Florida’s current privacy statute requires covered controllers to provide a reasonably accessible and clear privacy notice and, where that statute applies, to keep the notice updated at least annually. Florida Senate
18. Contact Us
For general CityLocal questions, business listing assistance, or support:
CityLocal Orlando
Email: hello@citylocalorlando.com
For privacy requests, legal notices, or questions about this Privacy Policy:
Privacy & Legal Contact
Email: info@citylocalorlando.com
CityLocal Orlando is operated by:
Venuedriver CMS Inc.
Florida, United States